London & Quadrant Housing Trust (L&Q) (201907087)
The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202216346)
The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and redecoration. Repair works to the exterior of the resident’s property including pathway and staircase cracks, gutters, cracks to the front of the property, drainage checks and repointing to the brickwork. The associated complaint.
Nottingham City Homes Limited (202121932)
The complaint is about the landlord’s: Decision to allocate a single point of contact to the resident (SPOC). Investigation in to staff conduct. Handling of reports of issues with poor caretaking. Handling of the complaint including the request for compensation.
Lambeth Council (202222138)
The landlord’s handling of the communal walls and ceiling following leaks, and of the presence of asbestos in the walls. The landlord’s complaint handling has also been investigated. The landlord’s record keeping has also been investigated.
Notting Hill Genesis (NHG) (202224560)
The complaint is about: The landlord’s handling of the resident’s concerns around changes to the parking system. The landlord’s complaint handling.
Peabody Trust (202220619)
The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.
Peabody Trust (202226388)
The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.
Sovereign Network Homes (202121137)
The complaint is about the provision of estate services paid for by the resident through his service charge to the landlord. The Ombudsman has also investigated the landlord’s complaint handling.
Accent Housing Limited (202116235)
The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's handling of the resident's reports of a carbon monoxide leak from the boiler. The landlord's handling of the resident's arrears on the rent account The landlord's decision to make a safeguarding referral to the local authority. The associated complaint handling.
Bournemouth, Christchurch and Poole Council (202312568)
The complaint is about the landlord’s handling of the resident’s concerns about an electrical fault in his property. This Service has also investigated the landlord’s complaint handling.