Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30

Date to (mm/dd/yyyy)

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28	29	30

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

LiveWest Homes Limited (202322562)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

London & Quadrant Housing Trust (L&Q) (202347485)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her possessions caused by damp and mould. Formal complaint.

London Borough of Ealing (202225737)

The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.

Peabody Trust (202335463)

The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202220062)

The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling.

Sanctuary Housing Association (202325736)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

Southern Housing (202213583)

The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.

Southern Housing (202337318)

The complaint is about: The landlord’s response to: The resident's reports about heating and hot water. The resident's reports about a patio door and windows. The landlord's complaint handling

Stonewater Limited (202334622)

The complaint is about: the landlord’s handling of damp and mould at the property. the level of compensation it offered to the resident in its response to her complaint.

The Riverside Group Limited (202212964)

The complaint is about the landlord’s handling of the resident’s concerns about: The level of service charges. Cracks in the brickwork of the property. The upkeep of communal benches.