Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlords handling of: The resident’s reports of damp and mould in her property. The associated complaint that the resident made on 25 January 2023.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident's reports of: Damp, mould, and associated outstanding repairs; Heating and hot water loss. The lack of cooking facilities in her property. This report will also consider the landlords: Complaint handling; Record keeping.
The complaint is about the landlord’s handling of: The resident’s reports about the repair to the communal pedestrian gate. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.
The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.
The complaint is about: The landlord’s handling of the resident's reports of damp and mould caused by guttering not capturing rainwater causing water ingress, draught through the patio door, condensation and soaking carpets. The Ombudsman has considered the landlord’s handling of the resident’s complaint.
The resident’s complaint is about: The landlord's response to the resident’s reports of: Noise from a water pump. Repairs to her back door. The Ombudsman has considered the landlord’s complaint handling.
The complaint concerns the landlord’s response following a fire to the property’s fuse box. This report has also considered the landlord’s complaints handling.