Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

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February 2020

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Date to (mm/dd/yyyy)

February 2020

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30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Karbon Homes Limited (201910780)

The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of the bathroom upgrade. About the landlord’s response to reports of damp under the floor. About the conduct and qualification of the landlord’s staff. About the handling of the resulting formal complaint, including general communication, timescales and correspondence with the tenant’s MP. This list of complaints was taken from the tenant’s letters and the landlord’s responses, and it was then confirmed with the tenant in an email from the Housing Ombudsman Service in May 2020.

Metropolitan Housing Trust Limited (201906814)

The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.

Peabody Trust (201914735)

REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Stonewater (5) Limited (201901180)

REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

Torus62 Limited (201913625)

The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.

A2Dominion Housing Group Limited (201807216)

The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.

Hyde Housing Association Limited (201914260)

The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges and a play area; and complaint handling.

London & Quadrant Housing Trust (202000112)

This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their solicitor during the purchase of their property.

New Charter Housing (South) Ltd (201911761)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident is represented by her partner in relation to this complaint. For the sake of clarity and brevity, both the resident and the representative are referred to jointly in this report as ‘the resident’.

Paradigm Housing Group Limited (201916010)

The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the resident’s request for a management transfer due to ASB Complaint handling