Anchor Hanover Group (202003188)
The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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East End Homes Limited (202005303)
The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.
London & Quadrant H T (201909582)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.
Midland Heart Limited (202006003)
The complaint concerns the landlord’s handling of a leak at the resident’s property
Notting Hill Home Ownership Limited (202002842)
REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
Notting Hill Housing Trust (202004323)
The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.
Places for People Group Limited (202004070)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Southern Housing Group Limited (202000055)
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
The Guinness Partnership Limited (201915214)
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.