Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Sandwell Metropolitan Borough Council (201912989)

The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.

Southern Housing Group Limited (201912882)

REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

St Albans City and District Council (201913967)

The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication

The Riverside Group Limited (202001988)

The complaint concerns whether or not the resident is liable to pay for communal heating for their property

Vivid Housing Limited (201915956)

The complaint refers to:

Westminster City Council (201815568)

The complaint is about the landlord’s response to the resident’s reports about the cost and efficiency of the heating system within the property.

A2Dominion Housing Group Limited (202003911)

This complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.

Birmingham City Council (201909262)

REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Brentwood Borough Council (201915056)

The complaint is about how the landlord handled a boundary issue relating to the resident’s property.

Brighton and Hove City Council (202003804)

The complaint is about the landlord’s handling of the Resident’s mutual exchange.