Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.
The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling
The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints and to limit communication with the resident. The complaint is also about the local authority’s response to the resident’s reports about: antisocial behaviour (ASB) from his neighbours; the landlord’s complaints handling.
REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]
The complaint concerns whether or not the resident is liable to pay a rent increase.
The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.
The complaint concerns the landlord’s handling of repairs at the resident’s property