Metropolitan Housing Trust Limited (202006931)
The complaint is about the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Midland Heart Limited (201916075)
The complaint is about the landlord’s handling of the resident’s concerns about brick dust left at the property following work to the fire alarm in the communal area.
Orbit Group Limited (202009846)
The complaint is about the landlord’s decision to remove CCTV at the property.
Peabody Trust (202002510)
The complaint is about the terms of a new tenancy agreement offered by the landlord.
Sanctuary Housing Association (202008731)
The complaint is about the landlord’s maintenance of the boiler.
South Tyneside Homes (202005951)
The complaint is about: The landlord’s administration of the resident’s rent account. The resident’s concern in relation to receiving invoices from the local authority’s Housing Benefit service. The landlord’s handling of the associated complaint.
Brent Council (202003203)
The complaint is about: The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s response to a repair reported about the side gate lock. The landlord’s response to the resident’s concerns about the cleaning service on the estate. The landlord’s handling of the associated complaint. A repair reported for a streetlight column.
Bromford Housing Group Limited (202000734)
The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.
Four Housing Group Limited (202008720)
The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of the case as there are sometimes reasons why a complaint will not be investigated. After carefully considering all the evidence, I have determined that the complaint, as set out above, is not within the Ombudsman’s jurisdiction.
London & Quadrant H T (201906982)
The complaint is about the landlord's handling of repairs at the resident's property.