Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not to reimburse the resident for costs they incurred staying at a hotel whilst the boiler was not working.
The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the external surfaces of the building did not respond to her requests for details on finances has plans to repaint windows and then shortly after replace them has plans to build a boundary wall.
REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.
The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the management of satellite dishes on the building. That the landlord has not replaced the patio doors. About the handling of the bathroom upgrade. About the landlord’s response to reports of damp under the floor. About the conduct and qualification of the landlord’s staff. About the handling of the resulting formal complaint, including general communication, timescales and correspondence with the tenant’s MP. This list of complaints was taken from the tenant’s letters and the landlord’s responses, and it was then confirmed with the tenant in an email from the Housing Ombudsman Service in May 2020.
The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent repair works; The level of compensation offered.
REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]
The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his property.
The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That the landlord did not respond to a reported leak in good time; and did not handle the resulting claim for compensation correctly. About the handling of the resulting formal complaint.