Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 201908131 South Tyneside Homes 23 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlords handling of: The resident's request to be rehoused, following the birth of her children. The resident's reports of a faulty lift.
The complaint is about the landlord’s: Handling of repairs to the soffit and fascia boards, guttering and alteration work to the property’s car port roof. Handling of complaints raised about behaviour of contractors when attending repairs. Delay in holding the stage two complaint panel hearing.
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had been agreed that they would not have any contact with the resident. The resident is supported in her complaint by her brother-in law. At times, both the resident and her brother-in-law have either met with or corresponded with the landlord. In the interests of clarity and brevity, both the complainant and her brother-in-law are referred to as the ‘the resident’ in this report.
The complaint concerns the landlord’s decision to not reimburse the resident for the costs incurred when carrying out improvement works to the property.
This complaint is about the landlord’s handling of: repairs to the resident’s home; the related complaint.
The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.
The complaint is about the landlord’s handling of: The resident’s reports of leaks from the water tanks and the damage caused to the building façade. The complaint.
The complaint is about the landlord’s response to the resident’s request to have a television aerial socket installed in her property.
The complaint concerns the landlord’s handling of the resident’s reports of water leaks from the properties above hers.