Places for People Group Limited (202004070)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202000055)
The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential repairs which were required; associated complaint and claim for compensation.
Southern Housing Group Limited (202004084)
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area.
The Guinness Partnership Limited (201915214)
The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to provide him reasons for the delay and also about its subsequent handling of the complaint.
Anchor Hanover Group (202005751)
The complaint is about the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate.
Clarion Housing Association Limited (202003359)
The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler repair.
Clarion Housing Association Limited (202003710)
The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and The landlord’s complaints handling
Eastlight Community Homes (202000056)
The complaint is about the landlord’s response to the resident’s concerns about the deterioration of the garden at the property.
Folkestone & Hythe District Council (201914464)
The complaint is about the landlord’s handling of the installation of sound proofing in the resident’s building.
Home Group Limited (201714878)
The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and communication in relation to the sale of the property and information given to prospective buyers about the valuation. The relevance of improvements that had been made to the property in terms of the valuation and/or the allocation of the proceeds of the sale. How the landlord handled the complaint.