Curo Places Limited (202301406)
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and associated outstanding repairs.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Estuary Housing Association Limited (202225058)
The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property. The associated complaint.
Estuary Housing Association Limited (202311016)
The complaint is about the landlord’s handling of: A repair to the kitchen window. The associated formal complaint.
Folkestone & Hythe District Council (202305898)
This complaint is about the landlord’s: Response to the resident’s concerns about major works to the property’s bathroom. Complaint handling.
ForHousing Limited (202209052)
The complaint is about the landlord’s response to the resident’s concerns regarding: Service charges for the maintenance and upkeep of communal areas not being provided. A tree blocking light. The landlord’s complaint handling.
Gentoo Group Limited (202316350)
The complaint is about the landlord’s response to the resident’s request for the windows at her property to be replaced.
Great Places Housing Association (202339026)
The complaint is about the landlord’s handling of the resident’s communication instructions.
Haringey London Borough Council (202226236)
The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The Ombudsman has also assessed the landlord’s: handling of the resident’s vulnerabilities when dealing with the above issues. record keeping. complaint handling.
Hexagon Housing Association Limited (202302818)
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
Islington Council (202231232)
The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling.