Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding: The landlord’s handling of the resident’s application under its mutual exchange process Its decision not to allow the mutual exchange to proceed, following the exchange partner of the other property passing away.
REPORT COMPLAINT 201910658 Hyde Housing Association Limited 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.
The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.
The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.
The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.
The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.
The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.