London & Quadrant Housing Trust (202001323)
The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Longhurst Group Limited (202001481)
The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.
Network Homes Limited (201916173)
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints and to limit communication with the resident. The complaint is also about the local authority’s response to the resident’s reports about: antisocial behaviour (ASB) from his neighbours; the landlord’s complaints handling.
Notting Hill Genesis (201806908)
REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]
One Housing Group Limited (202004761)
The complaint concerns whether or not the resident is liable to pay a rent increase.
Ongo Homes Limited (202004563)
The complaint concerns the landlord’s responses to the resident’s reports of leaks from the building’s roof.
Salix Homes Limited (202008367)
The complaint concerns the landlord’s handling of repairs at the resident’s property
Sandwell Metropolitan Borough Council (201912989)
The complaint concerns the landlord’s responses to the resident’s enquiries about the refurbishment of his building.
Southern Housing Group Limited (201912882)
REPORT COMPLAINT 201912882 Southern Housing Group 23 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
St Albans City and District Council (201913967)
The complaint is about the landlord’s response to the resident’s reports about: leaks and remedial works banding noise transference complaints handling and communication