Catalyst Housing Limited (202005511)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for personal possessions which were damaged following a burst pipe at the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Cornwall Housing Limited (201907060)
The complaint is about the landlord’s: response to the resident’s reports of repairs required in the bathroom at the property, decision to charge the resident for repairs to the tap in the bathroom at the property and complaints handling.
Home Group Limited (201915810)
The complaint is about the landlord’s response to the resident’s reports about:
Hyde Housing Association Limited (201903897)
The complaint is about: The landlord’s responses to the resident’s reports about delays in completing maintenance work at the property. The landlord’s handling of the complaint.
Hyde Housing Association Limited (201908242)
REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Lambeth Council (201912623)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by a neighbour.
Lambeth Council (201915129)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour by his neighbour.
London & Quadrant Housing Trust (202001323)
The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling
Longhurst Group Limited (202001481)
The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen.
Network Homes Limited (201916173)
The complaint is about the landlord’s: response to the resident’s reports about damage to the bin storeroom shutter; response to the resident’s reports about rats in the building; response to the resident’s reports about antisocial behaviour (ASB) from his neighbours; complaints handling, including its decision not to open multiple complaints and to limit communication with the resident. The complaint is also about the local authority’s response to the resident’s reports about: antisocial behaviour (ASB) from his neighbours; the landlord’s complaints handling.