Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Islington Council (202010772)

The complaint concerns the council’s handling of an application for a parking space

Accent Housing Limited (202010148)

The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service and access to communal areas; The landlord’s response to the resident’s request for a service charge refund in relation to the scheme manager service and access to communal areas.

Barking and Dagenham Council (202001600)

The resident is unhappy with the landlord’s division of service charges in relation to major works.

Islington Council (202002434)

The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at the property.

London & Quadrant Housing Trust (201914231)

The resident’s complaints are about:

Notting Hill Home Ownership Limited (202001071)

This complaint is about:

Optivo (202008137)

The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building and communal areas.

Southwark Council (202003065)

The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for a rent and service charge refund for the period when she was living away from the property while it was awaiting repairs. The associated complaint about these matters.

Aster Group Limited (202010147)

The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property.

Barnet Council (202011309)

This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the resident’s reports of anti-social behaviour (ASB) by her neighbour. The report will also address the landlord’s handling of the complaint.