Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Notting Hill Home Ownership Limited (202004931)

The complaint is about the following issues: The landlord’s response to reports of issues with the heating and hot water system, in particular, its handling of a water outage in January 2020. The landlord’s handling of heating and hot water issues prior to 2019. The landlord’s handling of cyclical work. The landlord’s response to a request for compensation in relation to the heating and hot water issues. The landlord’s response for a request of a refund of 33% of the management fee form 2012-19. The landlord’s response to the resident’s report of experiencing difficulty getting hot water in his property after his engineer adjusted the bypass valve. The estate losing its dedicated Property Management Officer (PMO). The landlord’s response to queries about the outstanding works to the heating and hot water system from August 2020 onwards.

Cobalt Housing Limited (202009114)

The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s reports about the conduct of operatives visiting the property.

Longhurst Group Limited (202001266)

The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. The resident’s reported concerns about the condition of her bathroom. Complaint handling.

Optivo (202014522)

The complaint is about the level of compensation offered by the landlord for its handling of repairs following a leak.

Newham Council (201907092)

The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.