One Manchester Limited (202211510)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s handling of the request for rehousing. The associated complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Richmond Housing Partnership Limited (202217130)
The complaint is about the landlord's handling of: The resident’s reports of leaks in the roof and the associated damp and mould. The resident’s complaint.
Accent Housing Limited (202211923)
The complaint is about the landlord’s handling of a leak, including its decision not to compensate the resident. The Ombudsman has also considered the landlord’s complaint handling.
Bury Metropolitan Borough Council (202226969)
The complaint is about the landlord’s handling of: Gas and fire safety checks. The resident’s complaint.
Citizen Housing (202216412)
The complaint is about the landlord’s handling of: Reports of uncovered wiring. Repairs to the bathroom wall. Repairs to the balcony door. Repairs to the bedroom window. The resident’s complaint.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Clarion Housing Association Limited (202231171)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the resident’s property.
East Midlands Housing Group Limited (202228179)
The complaint is about the landlord’s handling of the resident’s concern that the original chain-linked boundary fence separating his and his neighbour’s rear gardens had been removed.
Eastbourne Borough Council (202232743)
The complaint is about: The landlord’s handling of repairs to the soil stack pipe at the resident’s property.
Golding Homes Limited (202229689)
The complaint is about the landlord’s response to the resident’s reports of a neighbour fencing off and landscaping part of the communal garden. The Ombudsman has decided to consider the landlord’s complaint handling.