Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202202829)

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

East End Homes Limited (202014929)

The complaint is about the landlord’s response to the resident’s request to install an additional toilet in her property. The Ombudsman has also considered the handling of the associated complaint.

ForHousing Limited (202115718)

The complaint is about the landlord’s handling of: Remedial repairs to the resident’s roof, bathroom and downstairs toilet. The associated complaint.

Metropolitan Thames Valley Housing (MTV) (202219545)

The complaint is regarding the landlord’s; Decision to reduce the number of disabled parking bays in the basement carpark of the resident’s building. Complaints handling.

Metropolitan Thames Valley Housing (MTV) (202223221)

The complaint concerns the landlord’s: Handling of repairs to and subsequent replacement of the resident’s boiler. Complaint handling.

Notting Hill Genesis (NHG) (202217131)

The complaint is about: The landlord’s response to the resident’s request for information about her service charges. The landlord’s response to the resident’s concerns about the frequency and standard of cleaning in the communal areas of the property. The landlord’s complaints handling.

Peabody Trust (202118747)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.

Torus62 Limited (202220330)

The complaint is about the landlord's handling of bathroom repairs, along with the quality of those repairs.

Birmingham City Council (202204968)

The complaint is about the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.

Bromford Housing Group Limited (202128099)

The complaint is about the amount of compensation offered to the resident associated with the landlord’s handling of: Repairs, including damp and mould, a leaking sink and garden maintenance. The resident’s request for wardrobes and a garden shed. The associated complaint.