Clarion Housing Association Limited (202003506)
The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were handled by the landlord. The level of compensation offered by the landlord.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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North Devon Homes (202001535)
The complaint concerns the landlord’s handling of remedial works at the property for mould and damp.
Teign Housing (201914975)
REPORT COMPLAINT 201914975 Teign Housing 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Bristol City Council (201914973)
The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works at the property, the landlord’s response to the resident’s request for compensation in respect of the damaged carpet at the property, and the landlord’s complaint handling.
Clarion Housing Association Limited (201906498)
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Home Group Limited (201904586)
The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and immersion heater.
Home Group Limited (202005646)
The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter.
Hyde Housing Association Limited (201909494)
The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the leak was caused by defects in her property. The landlord’s response to her request for her rent liability to be suspended whilst she was not living at the property. The landlord’s response to her request for her service charge to be suspended whilst she was not living at the property.
Leeds City Council (202003569)
The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas of the building.
London & Quadrant Housing Trust (201916043)
REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all […]