Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property during the Covid-19 pandemic; Handling of an asbestos survey at the resident’s property during the Covid-19 pandemic; Complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; associated formal complaint.
REPORT COMPLAINT 202005551 Haringey Council 29 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. Repairs to a window following a burglary.
The complaint concerns the level of compensation offered to the resident following his reports of a pest infestation in his property.
This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The resident complained about the level of compensation the landlord offered in relation to its handling of repair works.
The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow up repairs.
The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door.