Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident complains about: How the landlord handled repairs reported, including: how the landlord handled reports of damp in June 2018; how the landlord handled repairs required in 2019 and a decant; and the information provided by the landlord in relation to the works . How the landlord handled her claim for compensation for belongings damaged by the damp. How the landlord handled her complaint.
The complaint is about the landlord’s response to: the resident’s reports concerning the safeguarding of residents in relation to ongoing construction in the neighboring property; the resident’s reports of disrepair to security gates and doors at the property; the resident’s reports of anti-social behaviour at the property; the resident’s reports of a rodent infestation at the property; and the landlord’s complaints handling.
The resident complained about the landlord’s: Response to the loss of water supply to their property. Handling of their formal complaint.
The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back door and the surrounding flooring Renewal of the kitchen units The resident’s formal complaint on the issues.
The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park and parking facilities.
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
The resident complained about the landlord’s handling of remedial works to the bathroom .
REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]