Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is regarding the landlord’s handling of: Works required to the windows in the property Repairs to a back door and the surrounding flooring Renewal of the kitchen units The resident’s formal complaint on the issues.
The complaint concerns the landlord’s responses to the resident’s complaints about the quality and management of the estate car park and parking facilities.
The complaint is about: the landlord’s handling of works to the resident’s fence and gate. the landlord’s complaints handling.
The resident complained about the landlord’s handling of remedial works to the bathroom .
REPORT COMPLAINT 201912355 Paragon Asra Housing Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The resident complains about the level of tenancy support he has received from his support provider.
This complaint is about the resident’s concerns that the landlord and its contractor failed to comply with Health and Safety Regulations when removing asbestos tiles from his hallway floor. The resident has also complained that the landlord had, without his permission arranged for the Housing Benefit element of his Universal Credit to be paid direct to the landlord. This complaint is also about the landlord’s handling of the resident’s: Reports of disrepair to his hallway floor. Reports of damp in his property. Concerns about the electric sockets in his main bedroom. Concerns about the conduct of the Landlord's staff towards him
REPORT COMPLAINT 201815545 Shepherds Bush Housing Association Limited 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]