Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thirteen Housing Group Limited (202216797)

The complaint is about the landlord’s response to the resident’s concerns about staff conduct.

Waltham Forest Council (202209449)

The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.

London & Quadrant Housing Trust (L&Q) (202209191)

The complaint is about the landlord’s handling of: the resident’s request to install an external tap. the resident’s complaint.

Optivo (now Southern Housing) (202109843)

This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and shortly after, she moved in. The resident’s request for compensation for damage to her personal belongings due to water ingress and damp. The associated complaint.

Optivo (now Southern Housing) (202212113)

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.

Rochdale Boroughwide Housing Limited (202208779)

The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB).

Sovereign Network Homes (202217762)

REPORT COMPLAINT 202217762 Network Homes Limited 21 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Stonewater Limited (202221583)

The complaint is about the landlord’s: Handling of the resident’s concerns about his heating. Complaints handling.

West Kent Housing Association (202117684)

The complaint is about the landlord’s response to the resident’s: Concerns about her neighbour’s dog. Query regarding the path at the side of the property. Reports of noise transference. Complaint.

Women’s Pioneer Housing Limited (202112905)

The complaint is about the landlord’s response to: Reports of antisocial behaviour involving the resident’s upstairs neighbour. Reports of repairs to the boiler and a request to relocate the boiler. The resident’s request for the boiler and gas meter to be boxed in.