Eastlight Community Homes (201909770)
The complaint is about the landlord’s response to the residents’ request for compensation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Islington Council (201915993)
REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Kingston upon Thames Council (202002004)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.
Leeds City Council (201811573)
The resident complains about:
Magenta Living (202000689)
REPORT COMPLAINT 202000689 Magenta Living 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Notting Hill Genesis (202002298)
The complaint is about: The landlord’s handling of credits and compensation payments due to the resident following a substantial leak at the property in July 2018 and its overall administration of her rent account; and The landlord’s handling of the resident’s request for copies of insurance documents relating to the leak.
Yarlington Housing Group (202006045)
The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property.
bpha Limited (202002074)
The complaint is about the landlord’s response of reports of smells coming into the property from a neighbouring property.
London & Quadrant Housing Trust (202001937)
The complaint is about the landlord’s:
Magenta Living (202003279)
The complaint is about the landlord’s decision to allow contractors to carry out works at an empty property in the block and letting of a property during the Covid-19 pandemic. The complaint is also about the landlord’s complaints handling.