Camden Council (201913372)
The complaint is regarding the landlord’s response to the resident’s formal complaint about the conduct of a staff member . The resident also complains about the landlord’s decision not to escalate the complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Kingston upon Thames Council (202003379)
The resident complains that the landlord failed to handle her complaints in accordance with its complaints procedure in that:
London & Quadrant H T (201908355)
The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the amount of compensation it subsequently offered.
London & Quadrant Housing Trust (202001175)
The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, with a single-glazed window following planning permission issues with the local authority. The landlord’s communication and complaint handling.
Metropolitan Housing Trust Limited (202004538)
The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; associated formal complaint.
Newlon Housing Trust (202001604)
The complaint is about the landlord’s decision not to reimburse the resident for water costs she says she incurred as a result of its delaying in repairing the toilet water flush mechanism and then later paying compensation into her rent account rather than directly to her water company or to her, as well as not compensating her further. The complaint is also about the landlord’s complaint handling.
Tower Hamlets Homes (202005444)
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to install an intercom door entry system at the resident’s property. The resident’s application to move from her property.
Eastlight Community Homes (201909770)
The complaint is about the landlord’s response to the residents’ request for compensation.
Islington Council (201915993)
REPORT COMPLAINT 201915993 Islington Council 3 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Kingston upon Thames Council (202002004)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour and noise nuisance, and complaint handling.