Notting Hill Home Ownership Limited (202004800)
The complaint concerns the landlord’s handling of the resident’s outstanding arears.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Platform Housing Group Limited (202009610)
The complaint is about the landlord’s decision not to level the garden at the resident’s property.
Somerset West and Taunton Council (201909201)
The complaint was about the landlord's response to the resident's:
Sovereign Housing Association Limited (202001875)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB).
Greenwich Council (201909305)
The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Hounslow Council (202008895)
The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of the property, and the level of compensation offered to her. The landlord’s complaints handling.
Nottingham City Homes (202010127)
The complaint concerns the landlord’s handing of the resident’s rehousing application.
One Housing Group Limited (202000109)
The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage of his shared ownership property; the landlord’s response to the resident’s reports regarding the accuracy of the service charges; the landlord’s response to the resident’s request to sight the supporting evidence for the service charges; the landlord’s response to the resident’s reports it miscalculated his monthly direct debit payments; the landlord’s complaints handling.
Orbit Housing Association Limited (201914078)
The complaint is about:
Tower Hamlets Community Housing (202001334)
The complaint is about the landlord's handling of the resident’s request for an emergency repair to the communal front door lock. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.