Hackney Council (202005077)
The resident complained about the landlord’s handling of repairs to the heating and hot water in the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (201904615)
The complaint concerns: The landlord’s handling of the resident’s reports of a leak into his property. The landlord’s decision not to investigate this complaint at stage two.
Home Group Limited (201915622)
The resident complained about how the landlord handled their:
Kingston upon Hull City Council (202005965)
The complaint is about the landlord’s response to: the resident’s reports of damp and mould between 2015 and June 2019 the resident’s reports of damp and mould from June 2019.
Dudley Metropolitan Borough Council (201911389)
The complaint concerns: The landlord’s response to the resident’s request for bathroom and kitchen repairs. The landlord’s communication and complaint handling.
Hammersmith and Fulham Council (202005270)
The complaint concerns the landlord’s handling of repairs to the resident’s fence.
London & Quadrant Housing Trust (202000180)
The complaint is about: the administration of service charges the landlord’s handling of the associated formal complaint.
Notting Hill Genesis (202000349)
The complaint is about: The landlord’s response to the resident’s requests for adaptations to the property. Her reports of repairs required to the property. The landlord’s handling of her complaint.
Octavia Housing (202007247)
The complaint is about: The landlord’s response to the resident’s reports of noise disturbance from a neighbouring property; The landlord’s response to the resident’s reports of damage caused to the property by works carried out at a neighbouring property; The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of communal repairs and maintenance, including to the communal entrance door lock and the use of scaffolding.
One Housing Group (202006720)
The complaint is about: