Royal Borough Of Greenwich (202225827)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Riverside Group Limited (202208731)
The complaint is about how the landlord handled repairs to the resident’s toilet.
Your Housing Limited (202205147)
The complaint is about the landlord’s response to the resident’s: Reports of noise nuisance. Reports of other types of antisocial-related behaviour (ASB). Request for rehousing.
Clarion Housing Association Limited (202126704)
This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the landlord’s handling of the associated complaint.
Haringey London Borough Council (202222923)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on the health of members of her household, and caused injury. The landlord’s handling of the resident’s complaint. The Ombudsman has also considered the landlord’s record keeping.
Lambeth Council (202204121)
The complaint is about: The landlord’s handling of the repairs to the resident’s property. The landlord’s handling of the temporary decant including restricted access to the resident’s belongings in storage. The landlord’s handling of the resident’s complaint and level of compensation offered. This investigation also considered the landlord’s record keeping.
NSAH (Alliance Homes) Limited (202214183)
The complaint is about the landlord’s response to the resident’s request for repairs and adaptations to the outhouse shed and toilet.
Optivo (now Southern Housing) (202214149)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour.
Places for People Group Limited (202306033)
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Royal Borough Of Greenwich (202221543)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.