Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors of the property, following break-ins. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy back his property. Reports regarding the level of natural light in his property. Concerns about scaffolding. Reports of outstanding communal repairs. Concerns about a change to its pet policy. Concerns about a new intercom system. Complaint.
The complaint is about the landlord’s handling of the remedial works to the property following a flood.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks into the property. Associated formal complaint.
The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.
The complaint is about the landlord's handling of the resident’s reports of unsatisfactory ground maintenance.
The complaint is about the landlord's response to the resident’s concerns regarding the patio door.
The complaint is about the landlord’s handling of a windows repair. The Ombudsman has also considered the landlord’s: Record keeping. Complaint handling.
The complaint is about the landlord’s handling of and response to: the resident’s reports of antisocial behaviour (ASB). the resident's installation of CCTV cameras. the resident’s management transfer application. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the ceiling. The Ombudsman has also considered the landlord’s complaint handling.