Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to reports of an infestation; The landlord’s response to reports of Antisocial Behaviour (ASB), specifically in terms of the dumping of rubbish in communal areas and noise nuisance, and; The landlord’s priority banding of the resident, in respect of an application for a housing transfer.
The complaint is about service charges added to the resident’s rent account by the landlord. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff conduct.
REPORT COMPLAINT 202002366 Catalyst Housing Limited 23 February 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The tenant has complained that: The landlord took too long to refund a service charge credit The landlord took too long to respond to concerns about fire safety; including repairs to smoke/heat detectors and an emergency light The cyclical decorating works to the communal areas were overdue The landlord took too long to repair a leak caused by rain The landlord took too long to refund a parking voucher The complaint was not handled correctly, including the panel hearings
This complaint is about: The resident’s liability to pay costs relating to repairs to his porch roof, included in his 2018-2019 service charges. The standard of the works carried out to the resident’s porch roof under a major works programme in 2018-2019.
This complaint is about: The landlord’s handling of the resident’s application for housing in an extra care property in 2016. The landlord’s response to the resident’s request for compensation for the costs he incurred in preparing to move into the property.
The complaint is about the landlord’s response to the resident’s reports of outstanding repairs to the heating system.
REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]
REPORT COMPLAINT 201909347 Notting Hill Genesis 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]