Waltham Forest Council (202009252)
The complaint is about the landlord’s handling of a request for information about tenancy succession and its subsequent handling of the complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Wandle Housing Association Limited (201909394)
The complaint is about the landlord’s: Response to the resident’s reports of a petrol generator being used in the communal areas. The handling of the resident’s complaint.
Wandsworth Council (202006579)
The complaint concerns the Council’s response to the resident’s request that it include a performance bond for tendered contracts.
Westminster City Council (202004695)
The complaint is about the landlord’s response to the resident’s request to have the remaining windows at the property replaced with double glazing.
A2Dominion Housing Group Limited (202007934)
The resident’s complaint is about: The landlord’s handling of the consequences of local power surges to the building affecting: The water pumps; Emergency lighting; and The security of the doors and garages. This Service will also consider the landlord’s complaint handling.
Barnet Council (201914457)
The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long to resolve a roof/ceiling leak
Citizen Housing (202002427)
The complaint concerns the landlord’s response to the resident’s complaint and request for compensation for an increased water bill.
Clarion Housing Association Limited (202001842)
The complaint is about the delays in handling reported repairs and the overall handling of the complaint.
Hammersmith and Fulham Council (202005456)
The complaint is regarding the landlord’s response to the resident’s reports of water ingress to her property.
Hinckley and Bosworth Borough Council (202011700)
REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]