Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s: Reports of flooding in the basement and the associated damp and mould. Reports of repairs to the kitchen. Associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s response to the resident’s complaint.
The complaint is about the landlord’s: Handling of repairs at the property. Complaint handling.
The complaint is about the landlord’s handling of: Repairs to the boiler. The resident’s complaint.
The complaint is about the landlord’s response to the resident’s concerns of its staff member’s conduct regarding allegations made against him.
The complaint is about the landlord’s handling of: The resident’s reports about damp and mould. The complaint.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.
The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for a request for a bathroom upgrade.