Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Ealing (202221355)

The complaint is about the landlord’s response to the resident’s: reports of a broken communal main entrance door, to the building of her property. associated complaint.

Manchester City Council (202215624)

The complaint is about the landlord’s handling of: the resident’s concerns regarding fire safety. reported lighting defects. the resident’s concerns about its out of hours reporting system for emergency repairs. The landlord’s complaint handling has also been investigated.

Stoke-on-Trent City Council (202222040)

The complaint is about the landlord’s handling of repairs, including damp and mould, the roof of the property and chimney. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.

Lewisham Council (202202999)

The complaint is about the landlord’s: handling of repairs to a boiler and bathroom taps, including missed appointments and subsequent delay; complaint handling and record keeping.

North Tyneside Council (202219748)

The complaint is about the landlord’s response to the resident’s concerns about: Sounds from his toilet. Multiple staff attending a repair appointment.

One Vision Housing Limited (202205703)

The complaint is about the landlord’s response to the resident’s: report of a deactivated communal entrance door, to the building of his property. associated complaint.