Stonewater Limited (202233580)
The complaint is about the landlord’s response to the resident’s concerns about: A data breach. How it treated her during a boundary dispute.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202302176)
The complaint is about the landlord’s handling of a broken front door lock at the resident’s property.
London & Quadrant Housing Trust (L&Q) (202231045)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The resident’s reports of issues with heating and hot water in his property. The resident’s concerns about ventilation in his property. Reports of breakdowns to the communal lift for the building. The resident’s reports of stolen mail and parcels from the building’s communal area. The landlord’s complaint handling has also been investigated.
Peabody Trust (202209431)
This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.
Stonewater Limited (202334511)
The complaint is about the landlord’s handling of repairs to the car park access gate.
Clarion Housing Association Limited (202212254)
The complaint is about the landlord’s response to the resident’s request for: A repair to a brick wall. Other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Eastlight Community Homes Limited (202317683)
The complaint is about the landlord’s handling of: The resident’s request for a designated parking space. The resident’s complaint.
Hammersmith and Fulham Council (202339926)
The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The resident’s son’s request to be added to the tenancy. The resident’s reports of anti-social behaviour by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Hyde Housing Association Limited (202314459)
The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following an asbestos investigation. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202218563)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated formal complaint.