Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquare Group Limited (202008527)

The complaint concerns: the landlord’s response to the resident’s complaint about its communication with her during her adaptation building works. the landlord’s decision not to reimburse the resident for any costs she incurred during the adaptation works. the landlord’s request for the resident to pause building work to her home.

Midland Heart Limited (202003239)

The complaint is about the condition of the property following works to demolish the garage, in particular, exposed wiring and debris being left and the landlord’s response to this. The complaint is also about the landlord’s handling of a leak in the bathroom.

Peabody Trust (202014120)

The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of a leak.

Camden Council (202002092)

The resident complains about: The length of time scaffolding was erected at her property. The landlord’s response to her concerns about this. Having sustained an injury, which she attributes to the presence of the scaffolding.

Optivo (202005497)

The complaint is about the landlords handling of the resident’s request for a fence.

Optivo (202014485)

The complaint refers to: The landlord’s handling of the resident’s staircasing application, The landlord’s handling of the associated complaint.