Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in the communal areas surrounding her property. The landlord’s handling of the associated complaint. The resident’s concerns related to antisocial behaviour (ASB) and the landlord’s proposed bin storage areas.
The complaint concerns the level of compensation offered to the resident following her reports of upsurges in her kitchen pipes.
The complaint refers to the landlord’s response to the resident’s concerns about the implementation and extension of a single point of contact arrangement.
The resident has complained that the landlord has not refunded the cost of a repair to their boiler.
The complaint concerns the landlord’s handling of the resident’s reports of an offensive odour in her kitchen.
The complaint is about the level of redress offered by the landlord in respect of its acknowledged failings in carrying out works in the garden at the property.
The complaint concerns the landlord’s handling of the resident’s request for a second parking permit.
The condition of the property when the resident moved in.
The complaint is about: The landlord’s management of the allocation of the property to the resident and its suitability. The resident’s allegation that the landlord disclosed personal information to his sister. The landlord’s handling of the connection and testing of the resident’s gas supply. The landlord’s advice given to the resident regarding returning the property’s keys.
The complaint is about the landlord’s handling of damp works and repairs to the kitchen at the resident’s property.