Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the resident’s request that the landlord repair a communal fence. The landlord’s handling of the resident’s report of mould, including in relation to the installation of an extractor fan. The landlord’s response to the resident’s request for assistance with her move. The landlord’s complaint handling.
The resident complains about the landlord’s offer of compensation in response to concerns about damp and a leak at the property.
The resident has complained about the way the landlord handled repeated leaks through the kitchen and living room ceilings. The landlord’s complaint handling has also been assessed in this report.
The complaint is about the landlord’s: Response to the resident’s reports of leaks in her property. Handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports about: Anti-social behaviour (‘ASB’). Complaints handling.
The complaint is about the resident’s reports of noise nuisance.
REPORT COMPLAINT 201910580 London & Quadrant H T 19 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance and repair of his block, grounds maintenance and cleaning, and his reports of ASB, for which the landlord issued its final response on 2 September 2019. The resident’s complaint that the actions regarding remedial works agreed in its final response to his previous complaint of 2 September 2019, had not been completed. The resident’s complaint that the actions regarding grounds maintenance, agreed in its final response to his previous complaint of 2 September 2019, had not been completed. The resident’s request for the full costs for his block being included in all service charge statements. This complaint is also about the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of noise and anti-social behaviour (ASB) at the property including cigarette smoke from the property below.
The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug dealing at the property.