Optivo (202008137)
The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building and communal areas.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202003065)
The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the resident’s carpets following a water leak. The resident’s concerns related to the condition of the property. The resident’s request for a rent and service charge refund for the period when she was living away from the property while it was awaiting repairs. The associated complaint about these matters.
Aster Group Limited (202010147)
The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property.
Barnet Council (202011309)
This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the resident’s reports of anti-social behaviour (ASB) by her neighbour. The report will also address the landlord’s handling of the complaint.
Believe Housing Limited (202009933)
The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of issues at the property once the tenancy had commenced. The landlord’s communication with the resident regarding her energy supply. The landlord’s response to the resident’s request for a rent refund due to the condition of the property when she moved in. The landlord’s handling of the associated complaint.
Camden Council (202009166)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Clarion Housing Association Limited (202004507)
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
Croydon Council (202011660)
The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being inadequate.
Ealing Council (202006527)
The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property.
East Riding of Yorkshire Council (201904145)
The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in the garden. Works to the kitchen floor and doors and the fitting of radiators at the property. The contractor attending the property without prior notification and breaching health and safety standards. The landlord’s complaint handling. Works performed to the light fittings, bathroom window and doors at the property Death of the resident’s pet, pain and suffering and lost earnings.