Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the resident’s reports of anti-social behaviour (ASB) by her neighbour. The report will also address the landlord’s handling of the complaint.
The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of issues at the property once the tenancy had commenced. The landlord’s communication with the resident regarding her energy supply. The landlord’s response to the resident’s request for a rent refund due to the condition of the property when she moved in. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock to his front door. response to repairs required to a communal fire door. handling of the associated complaint.
The complaint is about the landlord’s response to: The resident’s request for it to repair her garden paving slabs. The resident’s report of her sound insulation being inadequate.
The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property.
The Complaint is about the landlord’s response to residents’ reports about: The drainage at the property and standing water in the garden. Works to the kitchen floor and doors and the fitting of radiators at the property. The contractor attending the property without prior notification and breaching health and safety standards. The landlord’s complaint handling. Works performed to the light fittings, bathroom window and doors at the property Death of the resident’s pet, pain and suffering and lost earnings.
The level of compensation offered to the resident in relation to the landlord’s handling of a heating repair and a leak at their property.
This complaint is about the landlord’s handling of the resident’s requests to: keep a pet at the property in 2016, and to rent a garage in 2018.
REPORT COMPLAINT 202006581 Hackney Council 31 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]