Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Newham Council (201907092)

The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling.

Peabody Trust 2018 (202005275)

This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Plus Dane Housing Limited (202007788)

The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance.

Southwark Council (202001796)

The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly disputed.

Birmingham City Council (202010091)

The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.

Clarion Housing Association Limited (201908255)

The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint.

Clarion Housing Association Limited (202002914)

The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal complaint.

Clarion Housing Association Limited (202005579)

REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Croydon Council (202001124)

The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to carry out required repairs.

Harlow District Council (202003552)

The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which was required as part of major works.