Sanctuary Housing Association (202008536)
The complaint was about the landlord’s handling of:
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202013713)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Taunton Deane Borough Council (202014914)
The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks when he moved in via mutual exchange. Health and safety concerns. The property’s lack of modernisation. His request to move.
Thames Valley Housing Association Limited (202005483)
The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been completed during the void period prior to her moving in; that the landlord’s staff did not handle her concerns appropriately; that there was disrepair which may allow pests to enter her property. The complaint is also about the landlord’s complaints handling.
ForHousing Limited (202103530)
The complaint is about the landlord‘s handling of:
Hyde Housing Association Limited (202107688)
The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint.
Nottingham City Homes Registered Provider Limited (202004670)
This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property when let to her. Complaint handling. Record keeping.
Shepherds Bush Housing Association Limited (202002157)
This complaint is about the landlord’s decision to apply for an Alternative Payment Agreement (APA) and its response to the resident’s offer of a payment plan to clear her arrears.
Wandsworth Council (202004657)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp and mould. The resident’s reports of pest issues in the property. The resident's request to be moved to a larger property. The associated formal complaint raised.
Arhag Housing Association Limited (202100545)
The complaint is about: The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire (RTA) application and subsequent complaint handling. The resident having to submit a new RTA application form once the decision was changed.