Sanctuary Housing Association (202016131)
The resident complained about the landlord’s response to reports about the condition of the windows.
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The resident complained about the landlord’s response to reports about the condition of the windows.
The complaint is about: The level of compensation offered to the resident by the landlord for its disconnection of her external gas supply to the property. The landlord’s handling of the associated complaint.
REPORT COMPLAINT 202005068 Tower Hamlets Homes May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.
The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a lack of consultation around major works.
The complaint concerns the landlord’s handling of: The resident’s reports of water leaks in the property. The resident’s request for information from the landlord relating to repairs of leaks at the property. ongoing repairs required to the pipework at the property following the leaks.
The complaint is about the landlord’s response to reports of damp.
The complaint is about the landlord’s communication to the resident about her rent arrears and rent increase.
The complaint concerns the landlord’s response to the resident’s reports of repairs needed to the window frame and damp and mould at his property.