Notting Hill Genesis (202009202)
The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
One Housing Group Limited (202014479)
The complaint is about the increase of service charges.
Paradigm Housing Group Limited (202001369)
The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property.
Southern Housing Group Limited (202010510)
The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. the resident's reports of damp and mould at the property. communication with the resident and record keeping. the associated complaint and offer of compensation.
Town and Country Housing (201916063)
The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. Historic issues of damp in the property since 2014. The landlord’s handling of the resident’s report of a water leak. The impact the condition of the property had on the resident and her family’s health.
Hastoe Housing Association Limited (202006085)
The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.
Irwell Valley Housing Association Limited (201915656)
The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and staff conduct complaint handling
Leeds City Council (202007676)
The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of the property to the resident without adaptations. The landlord’s handling of adaptations at the property. The landlord’s handling of the associated complaint.
Midland Heart Limited (202002033)
The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of the associated complaint.
Network Homes Limited (202004188)
The complaint is about: