Paragon Asra Housing Limited (202006436)
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.
The complaint is about the landlord’s handling of the resident’s report of damaged laminate floors following water ingress in her home.
The complaint is about: The landlord’s handling of the resident’s repairs between 2012 – 2015. The landlord’s handling of the neighbour dispute concerning ownership of the fence and the location of the boundary. The landlord’s handling of alleged Anti-Social Behaviour (ASB) from both parties. The landlord’s handling of the resident’s reports of harassment and bullying during a telephone call with the Housing Officer (HO). The landlord’s handling of the resident’s request for repair to the communal area. The landlord’s handling of the resident’s request for a downstairs toilet. The landlord’s handling of the resident’s request to be transferred to alternative accommodation. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance by a neighbour. request that it rehouse him or provide soundproofing; and Request for support with his mental health and wellbeing.
The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.
This complaint is about: The resident’s allegation that the landlord’s communications breached General Data Protection Regulations (GDPR) and the landlord’s handling of her Subject Access Request (SAR); The landlord’s management of the resident’s contact preferences; The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas of the building and lighting fires.
The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and the length of time that it took to respond to this.
The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s property.
The complaint is regarding the landlord’s response to the resident’s reports of anti-social behaviour (ASB). This Service has also made a finding in relation to the landlord’s complaint handling.