Notting Hill Genesis (NHG) (202226410)
The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. The Ombudsman investigated the landlord’s:
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Orbit Group Limited (202229374)
The complaint is about: The landlord’s handling of bathroom works and subsequent complaint. The landlord’s handling of a bathroom door replacement.
Sovereign Network Homes (202227310)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damaged belongings. Concerns regarding her and her family’s health and wellbeing. Complaint about the level of compensation.
Birmingham City Council (202309639)
The complaint is about the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling.
Gateway Housing Association Limited (202216373)
The complaint is about the landlord’s: Handling of allegations of anti-social behaviour (ASB) about the resident. Handling of the resident’s reports of harassment. Complaint handling.
Home Group Limited (202115852)
REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London Borough of Croydon (202203123)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The resident’s reports of anti social behaviour (ASB). Allegations of ASB made against the resident. The investigation into an alleged incident between the resident and a member of its staff. The resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202305037)
The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB) about the resident. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour.
One Vision Housing Limited (202205697)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
Orbit Group Limited (202213948)
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.