Saxon Weald (201915048)
REPORT COMPLAINT 201915048 Saxon Weald 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southwark Council (202001947)
The complaint is about the increase to the service charge for major works following a section 20 consultation process.
Connexus Housing Limited (202001558)
REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]
Grand Union Housing Group Limited (202006565)
The complaint is about the landlord’s decision not to replace the resident’s carpet.
Kingston upon Thames Council (202004119)
The complaint concerns how the landlord responded to the resident’s repair report for a communal light.
Mosscare St. Vincent’s Housing Group Limited (202003392)
This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.
One Vision Housing Limited (201913423)
REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (202007376)
The complaint relates to the landlords handling of a heating dis-repair issue.
Woking Borough Council (202000175)
The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; response to the resident’s request for an electric heater to be installed in the bathroom at his property; response to the resident’s reports about poor mobile telephone signal at his property; response to the resident’s request for a disabled parking space at his property; response to the resident’s request that the landlord record all telephone calls; response to the resident’s reports regarding the conduct of staff members of the landlord; complaints handling, including its decision to limit the resident’s communication.
Ealing Council (202004088)
The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling of the Resident’s reports that her husband had been given Incorrect information in 2016 regarding the assignment of the tenancy.