London Borough of Hackney (202010001)
The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for property damage and loss of rental income following a leak from a neighbouring property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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One Housing Group Limited (202007494)
The complaint is about: The level and reasonableness of the service charges paid by the resident. The landlord’s response to the resident’s queries regarding service charges. The landlord’s response to the resident’s request for information concerning cladding on the building which the property is situated in, including the production of form EWS1. The landlord’s complaint handling.
Swindon Borough Council (202008806)
The complaint is about the landlord’s response to the resident’s reports about damage to her sofa.
Your Housing Limited (202004434)
The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and hot water in her property.
Clarion Housing Association Limited (202104519)
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Midland Heart Limited (202101408)
The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property.
Sanctuary Housing Association (202006890)
The complaint is about the landlord’s refusal to allow the resident to purchase the property.
Trafford Housing Trust Limited (201914289)
The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The service charge associated with grounds maintenance at the property.
Cognatum Estates Ltd (202012911)
The complaint refers to: The landlord’s response to the resident’s report of the vegetation being removed from the trellis that runs along the boundary of her garden. The landlord’s handling of the associated complaint.
Epping Forest District Council (202009199)
The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat Incentive Scheme (RHIS) payments it would not receive following the resident becoming legal owner.