Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Newham Council (202101367)

The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.

Notting Hill Genesis (202014861)

This complaint is about the landlord’s handling of: the resident’s concerns about the condition of a communal lobby; the related complaint.

Peabody Trust (202009412)

The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property.

Clarion Housing Association Limited (202001459)

The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; service charges for repairs to a door entry system, and; complaint handling.

London & Quadrant Housing Trust (202002368)

The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s concern that she should be paying her service charge directly to the managing agent of the building instead of the landlord. The resident’s concerns about the level of her service charge. The resident’s complaint to the managing agent of the building. The landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (202017370)

The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial works in the building which he owns a property in. Response to the resident’s concerns that it was not responsible for works to upgrade or renew the front entrance door to the property which he owned. Response to the resident’s concerns that its contractors were not adhering to health and safety procedures. Complaint handling.

Midland Heart Limited (202101516)

The complaint concerns the landlord’s decision to decline the resident’s request to purchase her property under the right to buy scheme.

Newham Council (202009415)

The complaint is about the landlord’s: administrative error when it provided the resident with a tenancy agreement with a rent figure that was incorrect, request that the resident sign a new tenancy agreement with a rent figure the resident disputed.