Harlow District Council (202011433)
The complaint is about: The landlord’s response to the resident’s report of mould and damp in the property. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202006423)
The complaint is about the landlord’s response to the resident’s reports about:
Notting Hill Genesis (202016415)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start of her tenancy.
Sovereign Housing Association Limited (201910574)
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. The landlord’s complaint handling.
Vivid Housing Limited (202009229)
The complaint is about the landlord’s response to the resident’s concerns with her service charge increase.
Wigan Metropolitan Borough Council (201906755)
This complaint is about the landlord’s: handling of repairs to the resident’ property following a fire in the flat above. response to the resident’s report of the loss of and the damage to his possessions. complaint handling.
Curo Places Limited (202015480)
The landlord’s response to the resident’s reports of asbestos contained in a fire door.
Hammersmith and Fulham Council (202100618)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof into his property.
Rugby Borough Council (202100293)
The complaint is about the level of compensation offered for items removed from the resident’s shed
Basildon Borough Council (202014143)
The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her property. The landlord’s response to the resident’s request for compensation for items damaged by the ceiling collapse and loss of earnings to attend repair appointments.