Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the associated complaint. response to the resident’s concerns about rubbish left outside his property.
The complaint is about: The landlord's handling of the resident’s reports of leaks coming from her water tank and leaving her with no hot water. The landlord’s associated complaint handling.
The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to the resident.
The complaint concerns the landlord’s response to the resident’s reports of noise emanating from the water tanks in their building.
The complaint is about the landlord’s response to the resident’s concerns of the misuse of parking facilities in his estate.
The complaint is about the landlord’s response to the resident’s reports about damage to his walls and floors.
The complaint is about the landlord’s response to the residents reports of: Anti-social behaviour (ASB) and drug use at the property. The landlord’s complaint handling.
The complaint is about the landlord’s response to the residents reports of: Mould and damp within the property and the installation of extraction fans. Damage to the resident’s belongings from mould and damp. Its complaints handling. The effects of the mould on the resident’s physical and mental health.
The resident has complained about: The time taken to respond to reports of a beeping fire alarm. Contractors visiting without notice. The standard of cleaning in communal areas, including the inadequate use of Personal Protective Equipment (PPE). The landlord’s response to reports about the communal door being left open. The management of the refuse store. The frequency of service charge invoices and account statements. The handling of ongoing anti-social behaviour from a neighbouring flat. The landlord’s decision to not repair or compensate for interior decoration following a leak from the roof.
The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.