Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hyde Housing Association Limited (201914239)

The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of the complaint.

London & Quadrant Housing Trust (201904482)

The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen.

London & Quadrant Housing Trust (202001024)

The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the home.

Metropolitan Housing Trust Limited (202000400)

The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling of the associated complaint.

Orbit South Housing Association Limited (202005350)

The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating into her home. The landlord’s record keeping.

Anchor Hanover Group (202003188)

The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list.

East End Homes Limited (202005303)

The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an electric bill for the void period. The landlord’s complaints handling.

London & Quadrant H T (201909582)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (‘ASB’) from her neighbour.

Midland Heart Limited (202006003)

The complaint concerns the landlord’s handling of a leak at the resident’s property

Notting Hill Home Ownership Limited (202002842)

REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the […]