Thames Valley Housing Association Limited (202008787)
The complaint was about the landlord's response to the resident's:
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (201915632)
The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB).
LiveWest Homes Limited (202100634)
The resident complained about the landlord’s handling of their request to install security lighting in the garden.
Platform Housing Group Limited (202011542)
The complaint concerns: The landlord’s handling of charges associated with the car park. The landlord’s decision to withhold information from the resident’s subject access request. The level of rent charged to the resident.
Torus62 Limited (202009030)
The resident complained about the level of compensation offered in relation to their complaint about the landlord’s response to a pest infestation.
Tower Hamlets Homes (202009013)
REPORT COMPLAINT 202009013 Tower Hamlets Homes 3 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Norwich City Council (201915203)
The leaseholder complained about the following issues: That the landlord did not provide information explaining that the property had no television aerial during the sales process. That they should not be liable for service charges for a television aerial.
Notting Hill Genesis (202002556)
The complaint is about the landlord’s response to the resident’s concerns and reports about the hot water provision affecting her property.
Saffron Housing Trust Limited (202008332)
The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About the landlord’s response to reports of noise disturbance and vibration from construction work at an adjacent development site, and the level of support provided. That allocated parking was not provided at the time the property was allocated in 2014. A representative for the resident acted on her behalf when dealing with the landlord. The resident’s husband suffered from a degenerative, terminal condition and sadly passed away in May 2021.
Westminster City Council (202100958)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Formal complaint.