Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Believe Housing Limited (202000694)

The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of an insurance claim for damage to carpets and

Clarion Housing Association Limited (202106023)

REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Hyde Housing Association Limited (202015762)

REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Notting Hill Genesis (202007768)

The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current proposed works and level of service charges. The landlord’s management of the reserve fund, specifically the amount charged by the landlord over several years towards this. How the landlord handled a leak into the boiler room and other potential hazards in the boiler room including the proximity of electricity and meters to water pipes, live wires and a corroded cable, and the impact of this on the proposed works and level of service charges.

Peabody Trust (201905045)

This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The resident’s reports of damage to his property caused by leaks from the roof. The landlord’s complaint handling and record keeping.

Selby District Council (202002870)

The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and her request to install these and replace the windows.

Torus62 Limited (202004876)

The complaint is about the landlord’s handling of: Repairs to mould growth; Repairs to a leak from the kitchen sink; Works to install a sink in the toilet; A pest infestation in the loft.

London Borough of Hackney (202012859)

REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]