Southern Housing Group Limited (202207125)
The complaint is about the landlord’s handling of the resident’s: new build property defects; associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing Group Limited (202215836)
The complaint is about the landlord’s response to the resident about: Damp and mould on a bathroom ceiling. A request for a new cupboard and sink in the kitchen. A request to repair a kitchen window. Heating repairs. Reasonable adjustments and communication. Its complaint handling.
Southwark Council (202306737)
The complaint is about: The landlord’s handling of disrepair reported by the resident. The landlord’s handing of a request to move property following the collapse of the resident’s ceiling and subsequent repairs, and her banding on the housing allocations system. The Ombudsman has also investigated the landlord’s complaint handling.
Eastlight Community Homes Limited (202213536)
The complaint is about: The conduct of the landlord’s contractors and its notification of appointments. How the landlord responded to the resident’s concerns about how it records and shares information about asbestos within properties. Conditions applied by the landlord to an offer of compensation. The landlord’s handling of the resident’s complaint.
Karbon Homes Limited inc Byker Community Trust (202222468)
This complaint is about the landlord’s response to the resident’s concerns about the removal of a stairlift to the communal stairs of her scheme and what might happen in the event that the main passenger lift failed.
London Borough of Brent (202216303)
The complaint is about the landlord’s: Handling of repairs to the kitchen and bathroom in the property. Communication regarding planned improvement works in the property. Handling of repairs to a garden wall. Complaint handling.
North West Leicestershire District Council (202312181)
The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.
Notting Hill Genesis (NHG) (202220786)
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
Peabody Trust (202300330)
The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.
Redditch Borough Council (202213189)
This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s rehousing request. The associated complaint.