Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from September 2017 to June 2018. How the landlord handled repairs needed at the property, primarily to address damp and mould, from July 2018 onwards.
The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed repairs. The amount of compensation offered by the landlord. The formal complaint into these matters
This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.
The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbours. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of a data breach.
The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered.
The complaint is about the level of rent.
The complaint is about the landlord’s: Response to the resident’s concerns about anti-social behaviour (ASB). Handling of the replacement of a boiler. Response to reports of mould and the installation of ventilation fans. Response to the resident’s request to be rehoused. Response to the resident’s concerns about adaptations. Decision to take legal action about a historical issue. Complaints handling.
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
The complaint is about the landlord’s request for the resident to remove the security gate/grill from her front door.