The Riverside Group Limited (202002928)
The complaint concerns the landlord’s handling of: The resident’s reports of antisocial behaviour by his neighbours. The resident’s associated complaints.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Tower Hamlets Council (202005008)
The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports.
Waltham Forest Council (202007804)
The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a missing window following the mutual exchange. The landlord’s response to the resident’s reports of mice infestation, missed bin collections, and ASB.
Cheshire Peaks & Plains Housing Trust (201910162)
The complaint is about:
Metropolitan Thames Valley Housing (202009696)
The complaint is about the landlord’s response to the resident’s concerns about whether their service charges are apportioned in accordance with their lease and the reasonableness of these charges.
Notting Hill Genesis (201909608)
The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; aggressive behaviour; using the resident’s bin; leaving litter in communal areas; keeping an unauthorised dog; noise caused by their faulty door; subsidence at the property; its employee breaching its data protection responsibilities; a water leak at his property; repairs to the communal front door lock; increases to his rent. The complaint is also about the landlord’s complaints handling.
Optivo (202100731)
The complaint is about the landlord’s response to:
Orbit Group Limited (201909990)
The complaint is about: The landlord’s handling of reports of a defective boiler. Complaint Handling.
Peabody Trust (202007534)
The complaint is about the landlord’s:
Westminster City Council (202006854)
The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a leak from the upstairs flat. Repairs to her front door and frame, and the communal shed gate lock. Its associated complaint handling.